Online articles

The first quarter of 2023 has come and gone. Shoppers remain in the midst of a cost-of-living crisis and with a weak economic recovery expected , what behaviour did we see from shoppers in the first few months of the new year? In our latest quarterly channel trends report , we compared shopper behaviour across the channels. The key takeaway: savvy shopping techniques are becoming habits ...

What’s been happening in the quick commerce channel? Quick commerce has been one of the fastest growing and innovative segments of the food and consumer goods industry in recent years. In the first of an updated series of reports on Retail Analysis, (which subscribers can read here ), we have explored how the channel has evolved over the past twelve months, including regional developments ...

Did you know? Only 1 in 4 joint business plans create true value? 1 Traditional levers for unlocking value are at saturation point Collaborative relationships are under strain, driven by cost pressures It is easy to give value away for free We can’t create value alone. It can be helpful to think about value through three lenses: your own organisation, the customer, and th...

So you’ve received your AGS results… You may now be wondering what-now? Or so-what? How do we get ourselves back into the top percentile of performers in our category? This is a common question we get asked at IGD at this time of the year. So why is it so difficult to improve? In my previous operational roles working with supply chain and commercial functions, we have responded to poor A...

Retailers and suppliers continually look to enhance shopper experience in store through new store concepts, features, technology, and category innovation. Whilst this will remain, innovative grocery stores and food service outlets continue to emerge, competing for shopper attention and share of wallet. Retailers and suppliers more than ever need to capture shopper engagement. Visit the most ad...

Food delivery in less than one hour – quick commerce – has accelerated in the last 12 months. Its growth has been driven by new start-up companies and expansion of established players such as Deliveroo in Europe, Instacart in USA, Gojek in Asia and Rappi in Latin America. With varied new disrupters in the market, with different operational models (aggregator, pure player, retailer), there are ...

Understanding profitability in ecommerce We’ve heard the same narrative for some time now: relationships are at straining point; cost price is king. It is time to think differently to understand profitability in ecommerce. But why now? 10 years of innovation in 10 months A lot has changed in the last 18 months, fundamentally requiring humans to adapt almost every aspect of their working,...

‘Quick commerce’ or ‘Rapid delivery’ has been around for some time. Pre-pandemic, Deliveroo and Uber Eats had already established themselves as players in on-demand delivery in the UK. However, more recently, COVID-19 and the take-up for online shopping and delivery services quickly saw these last milers change focus to grocery. In addition, the pandemic has hugely accelerated the development ...

Developing business for new products and services in unfamiliar markets always carries an element of risk with it. The difficulty in creating sustainable business growth in these uncertain and challenging times is hugely amplified. This is particularly true while clients remain focused on day-to-day resilience, dealing with increasing complexity. How will you assess where to play, differentiate y...

How can you influence shoppers so that your product is on their lists before they get to the store? When in-store what tactics can you use to influence and encourage shoppers to put your product in their basket? The traditional path to purchase has been transformed thanks to the accelerated blending of the digital and physical world, driven by COVID-19. This omnichannel universe has created mo...